Making banking even better for you
Hancock Bank is joining the First Financial Bank family. This is an exciting time as we bring together two leading community-focused banks to serve you even better.
Putting you FIRST.
During the transition ahead, we’ll keep you fully informed every step of the way, so you know just what to expect. This page will answer some questions you may have and provide information about banking with us. Check back during the next couple months for important updates.
We look forward to showing you what we can do for you, as we join together, under the First Financial name.
Our two banks share a common tradition and a common vision. We’re each community banks, dedicated to meeting our customers’ needs on an individual level with local personalized service. Together, we’re committed to setting a new standard of excellence in community banking.
We’re excited to have you as a customer.
Answers to some questions you may have.
Q. Why are Hancock and First Financial joining together?
A. Both Hancock and First Financial understand what it means to be a community bank: to put people first. We share a commitment to exceed the expectations of our customers, work collaboratively toward common goals, and give back to the communities we serve in meaningful and significant ways.
Q. Who is First Financial Bank?
A. Based in Terre Haute, Indiana, First Financial is a leading community bank with 81 banking centers in Illinois, Indiana, Kentucky, and Tenneseee. With roots dating back to 1834, First Financial is the oldest national bank in Indiana, with a long history of helping individuals, families, businesses and communities thrive. First Financial is 5-Star rated by BauerFinancial. The 5-Star rating denotes the absolute highest level of banking performance and is the firm’s highest rating. You can learn more about First Financial at first-online.bank.
Q. Now that Hancock is part of First Financial, what does this mean for me?
A. You’ll continue to benefit from working with the same people in the same locations, with the same
Q. Is anything changing immediately?
A. You’ll see the First Financial logo on signage in all bank locations, but otherwise not much will be changing right now. You should continue to use your same accounts, with your same checks and debit cards. Continue to bank online, via our mobile app, by telephone and at our current offices and ATMs. AND, the same people will still be here to serve you.
Q. When can I expect to see additional changes?
A. Over the next couple months, we will be working to bring our technologies together so we can serve our customers most efficiently. We expect this will be completed in mid-December. At that time, your accounts and services will become similar accounts and services at First Financial. We will mail you a comprehensive Welcome Kit in advance with complete information and updates about banking at First Financial. Until then, continue to bank just as you do today.
Q. Can I still use my Hancock checks?
A. Yes, you should continue to use your current checks through December 13. If you need additional checks, please reorder them just as you normally do.
Q. Will my account numbers remain the same?
A. Yes, account numbers will remain the same for now. In December, you'll receive a mailing with your new account number(s). Please note, any accounts opened after August 20, 2021 will not receive new account numbers.
Q. Can I continue to use my current debit or ATM card?
A. Yes, please continue to use your current Hancock Bank card. Just before we make the final transition to First Financial Bank in December 2021, you’ll receive a new First Financial Bank card with full instructions on activating and using it.
Q. Will my direct deposits, automatic transfers, online bill payments and other electronic transactions continue?
A. Yes, these will all continue at this time. You will receive any important updates affecting your accounts prior to the final transition to First Financial.
Q. Should I continue to make my loan payments in the same way?
A. Yes, everything remains the same right now. Continue to make your payments in the same way you do today.
Q. Will my accounts continue to be covered by FDIC insurance?
A. Yes, your deposit accounts remain insured by the FDIC up to the limits allowed by law.
Q. How will I learn about additional updates in the coming months?
A. We’ll keep in touch in a number of ways, from mailing letters to posting updates here at hancockbankonline.com/joiningtogether.
Q. What if I have additional questions?
A. Please stop into your local office, or you can call 800.447.4282 during regular business hours.
Current customer communications.
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