• Review your deposit account information.
• Review your loan account information.
• Make transfers between accounts.
• Make payments on your Hancock Bank loans.

Frequently Asked Questions

Should I come to the bank to enroll for Hancock Bank Online?
You can enroll at any Hancock Bank & Trust Company location – or you can enroll online by clicking ‘First Time User’ on our home page.

How much does online banking cost?
Hancock Bank Online is provided cost free to our customers.

What types of accounts and services are available through Hancock Bank Online?
With Hancock Bank Online, you can view account balances, transfer funds between accounts, within limits specific to your accounts, and make loan payments. You can download your transaction history into money management software.

Business account users should be aware that it may not be possible to view your personal and business accounts together online. You may need to enroll and use a separate password if they have unique tax identification numbers.

When will my transfers take place?

If you complete a transfer before 5:00 pm CST, the transfer will post on the same business day*. If you complete a transfer or schedule a transfer after 5:00 pm CST, the transfer will post on the following business day.

*Business day is defined as Monday through Friday, excluding the following federal holidays.

• New Years Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans’ Day
• Thanksgiving
• Christmas

Is my account information safe on Hancock Bank Online?
This is a common concern with any type of business on the Internet. Hancock Bank online uses technology developed to safeguard data through encryption and firewalls that can only be crossed with authorized passwords, and by creating safe pathways.

Hancock Bank’s success as a financial institution depends on our ability to protect our customers’ information in all of its many forms, including online. You can be assured that we will use every measure available to protect the information you have entrusted to us.

You can help safeguard your information and the banking systems by protecting your password. Your password is the only way to get access into your account. Please keep your password secure.

How can I protect myself from Identity Theft?
Never provide personal financial information, including your Social Security number, account numbers or passwords, over the phone or the Internet if you did not initiate the contact.

Never click on the link provided in an e-mail you believe is fraudulent. If may contain a virus that can contaminate your computer.

Do not be intimidated by an e-mail or caller who suggest dire consequences if you do not immediately provide or verify financial information.

If you believe the contact is legitimate, go to the company’s Web site by typing in the site address directly or using a page you have previously book marked, instead of a link provided in the e-mail.

If you fall victim to an attack, act immediately to protect yourself. Alert your financial institution. Place fraud alerts on your credit files. Monitor your credit files and account statements closely.

Report suspicious e-mails or calls to the Federal Trade Commission through the Internet at www.consumer.gov/idtheft, or by calling 1-877-IDTHEFT.

Some other useful identity theft help sites include:

http://www.identity-theft-help.us
http://www.identitytheft.org
http://www.usdoj.gov/criminal/fraud/idtheft.html
http://www.ifccfbi.gov/index.asp
http://www.idtheftcenter.org/index.shtml

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